FAQs
Peepal Haveli is a UK-based independent online boutique curating shawls, stoles and wraps inspired by South Asian textile and design traditions.
Below you’ll find answers to the most common questions about our collections, products, orders and delivery.
What kinds of products does Peepal Haveli offer?
Peepal Haveli specialises in curated shawls, stoles, scarves and wraps inspired by South Asian textile design traditions. Our collections include:
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Pure wool shawls and stoles
- Fine wool blends
- Wool-silk and silk-wool blends
Each piece is selected for its material quality, craftsmanship and versatility – bringing heritage-inspired design into modern wardrobes.
Are Peepal Haveli products handmade?
Our pieces are crafted using traditional weaving and finishing techniques by experienced textile makers in South Asia.
Peepal Haveli does not manufacture products directly; instead, we curate and source from established artisan suppliers whose work reflects heritage craftsmanship and quality.
Subtle variations in weave, texture or colour are natural characteristics of these textiles and part of their charm.
Where are your products made?
All Peepal Haveli products are sourced from South Asia and curated in the UK, drawing inspiration from long-standing textile and design traditions.
Our role is to thoughtfully curate pieces that celebrate craft, material and timeless design.
How long does shipping take?
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UK orders - Delivered within 2–3 working days
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International orders - We currently ship directly from our UK studio to selected European countries. International shipping rates are calculated at checkout. Duties and import taxes for eligible destinations are calculated and collected at checkout where applicable. For customers located outside the countries currently supported on our website, our Etsy boutique remains available for international purchases. Please refer to our Etsy shop policies for shipping costs, shipping timelines, customs and returns information
We ship all our orders next business day.
You’ll receive a dispatch confirmation email along with tracking number once your order has been shipped.
What is your returns and refunds policy?
We accept returns within 14 days of delivery, in line with UK and EU consumer regulations.
To be eligible for a return:
- The stole/shawl must be unused, unworn, unwashed
- Tags must be intact and undamaged
- The item must be in its original packaging
- You must have proof of purchase (order confirmation email)
Once the returned item is received and approved, refunds are processed to the original payment method. For full details, please refer to our Returns & Refunds Policy .
What if my order arrives damaged or incorrect?
If your order arrives damaged, faulty or incorrect, please email us within 48 hours of delivery and include:
- Your order number
- Clear photos of the issue
We’ll replace the item or offer a full refund , including return postage where applicable.
How should I care for wool and wool-silk pieces?
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Dry clean only is recommended
- Store folded in a breathable fabric bag
- Avoid hanging for long periods
- Keep away from moisture and prolonged sunlight
What payment methods do you accept?
- Major debit and credit cards
- PayPal
Are Peepal Haveli pieces suitable for gifting?
Yes. Our pieces are designed to be thoughtful, elegant gifts and arrive beautifully presented in linen envelope packaging.
You can include a gift note at checkout.
How can I contact Peepal Haveli?
We aim to respond to all enquiries within 1 working day.
Still have questions?
If you need any additional information, feel free to reach out - we believe beautiful textiles deserve equally thoughtful service.
